Boil Water Notice on Rathcabbin Public Water Supply lifted

Uisce Éireann would like to remind customers supplied by the Rathcabbin Public Water Supply that the Boil Water Notice issued on 1 January will remain in place until further notice.

This notice was issued to protect the health of approximately 1,200 customers due to elevated turbidity which has affected treatment at the Rathcabbin Water Treatment Plant.

All consumers affected by this notice must boil their water before drinking.

Uisce Éireann’s Pierce Faherty, Operations Manager said: “Public health is our number one priority. Drinking water experts from Uisce Éireann are working in consultation with the HSE to lift the notice as soon as it is safe to do so. In the meantime, all customers on this supply are advised to boil water before use until further notice.”  

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) is consulted, and Boil Water Notices are issued to protect public health.

In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled.

Water must be boiled for:

• Drinking
• Drinks made with water
• Preparation of salads and similar foods, which are not cooked prior to eating
• Brushing of teeth
• Making of ice. Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water. 

What actions should be taken:

• Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
• Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
• Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
• Caution should be taken when bathing children to ensure that they do not swallow the bathing water
• Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute) and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
• Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.

Uisce Éireann has issued a Boil Water Notice for customers supplied by the Rathcabbin Public Water Supply.

This notice is being issued to protect the health of approximately 1,200 customers due to elevated turbidity which has affected treatment at the Rathcabbin Water Treatment Plant.

Customers impacted include those in Riverstown, Carrig, Pallas, Caherhoereigh, Corn Hill, Ballyloughnane, Clonmona, Ballyduff, Rathcabban, Gurteen, Roden, Curraghglass, Ploverhill, Redwood, Ballincor, Grange, Ballymacegan, Bredagh, Portland Little, Portland and the surrounding areas.

Customers can check if their property is included by visiting the Water Quality section of our website and entering the property’s Eircode or by calling the Uisce Éireann’s customer care helpline, open 24/7, on 1800 278 278.

A map of the area is attached and available to view on the supply and service section of our website.

Drinking water experts from Uisce Éireann are working to rectify the turbidity issues at the treatment plant and lift the notice as quickly and as safely as possible, in consultation with the Health Service Executive (HSE).

In the meantime, all customers on this supply are advised to boil water before use until further notice.

John Fogarty, Uisce Éireann, regrets the inconvenience to impacted customers. “Public health is Uisce Éireann number one priority and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we are working to resolve the issue and lift the notice as quickly and as safely possible.”

Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins.

Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the HSE is consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Uisce Éireann receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. 

Water must be boiled for:

• Drinking
• Drinks made with water
• Preparation of salads and similar foods, which are not cooked prior to eating
• Brushing of teeth
• Making of ice. Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water. 

What actions should be taken:

• Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
• Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
• Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink
• Caution should be taken when bathing children to ensure that they do not swallow the bathing water
• Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute) and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
• Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children. 

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Alerts page.