Model Farm Road Water Outage: Crews working to restore water supply following burst water main

Information below is relevant until further updates are provided here or on our Supply and Service Updates section

Customers and businesses in the Model Farm Road and surrounding areas may experience disruptions to their water supply today following a burst water main earlier this morning on Model Farm Road.

Our crews are on site and working closely with ESB to complete the repair, which is complex due to the water main’s proximity to a nearby utility pole. Every effort is being made to restore normal service as quickly and safely as possible.

To support impacted customers, an alternative water supply will be made available from 6pm this evening, 23 October at the Hilton Estate. Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure.

Michael Bell of Uisce Éireann, said:

"We understand how inconvenient an unexpected water outage can be. Our main priority is fixing this burst safely and returning a normal supply to all our customers. We really appreciate everyone in the community bearing with us while our crews get water back to homes and businesses.

We have reconfigured parts of the water network to restore water supply to most areas but some households are still without water. Repair works are continuing and are expected to be completed by 4pm tomorrow, 24 October. Once repairs have been completed, water supplies will return gradually over the following hours. Customers in higher-lying areas or at the ends of the network may experience a longer wait while the water network refills."

To keep our crews and the public safe while repairs are underway, traffic management measures will be in place and clearly signposted. We thank local residents and road users for their cooperation.

Supporting customers, especially those who may be more vulnerable during service interruptions, remains a priority. Registered vulnerable customers receive direct communications from Uisce Éireann for planned and unplanned outages lasting more than four hours.

Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.