Water supply returning to customers in Cashel and Springmount areas
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Water supply is returning to customers in Cashel, Springmount and surrounding areas this morning after the successful resolution of a power supply issue at the Springmount Water Treatment Plant on Wednesday evening.
An interruption to the power supply to the plant led to a disruption in the treatment process, and subsequent water supply issues for approximately 2,000 Uisce Éireann customers in the area.
Uisce Éireann’s operational teams liaised with the ESB to restore power supply to the plant and water treatment operations have now returned to normal.
The local network is now recharging and supply will return to homes and businesses affected by the outage over the course of the day.
Treated water reservoir levels remain low, however, and this may result in further supply disruptions for some customers, particularly those in elevated areas.
Pierce Faherty of Uisce Éireann thanked impacted customers for their patience while efforts to resolve the issues were underway.
“We fully appreciate the frustration that can be caused by an unplanned water outage such as this for homes and businesses who rely on a continuous supply," said Pierce.
“We worked with our partners in the ESB to identify and address the power supply issue as quickly as possible, and the plant is now fully operational.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.
Previous Updates
Homes in Cashel, Springmount and surrounding areas will experience a disruption to their water supply this evening due to an interruption to the power supply to Springmount Treatment Plant.
Our crews are liaising with the ESB to restore power supply and ensure the plant can be brought back into operation. Some customers close to the treatment plant have already been impacted by a loss of water, and other areas will be impacted over the course of the evening as water levels run low in the treated water reservoir. Every effort is being made to get the plant up and running and return water to customers as soon as we can.
Uisce Éireann’s Pierce Faherty said:
“We apologise to approximately 2,000 people in Tipperary impacted by the loss of water this evening. We understand the inconvenience of the loss of normal water supply this evening and wish to assure people our crews are working to resolve this issue as soon as possible.”
We understand that a water outage can be more than an inconvenience for customers who rely on a continuous water supply for medical reasons. Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Water Service Updates
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