Community thanked as Tully-Tullycross Boil Water Notice is lifted
Families, businesses and all other customers in Tully and surrounding areas can once again enjoy safe drinking water straight from the tap following the lifting of the Boil Water Notice.
The team in Uisce Éireann, following consultation with the Health Service Executive (HSE), can confirm that the water is now safe to drink, prepare food with, and use as normal.
The notice has been lifted following the completion of works and a series of satisfactory water quality tests. It was issued on Sunday, 11 October following operational issues at the water treatment plant.
We understand the disruption and inconvenience the notice has caused for customers and would like to thank everyone in the community for their support while the necessary work was carried out.
Tony Kelly of Uisce Éireann said: “This is welcome news for the community. We understand how disruptive a Boil Water Notice can be and I'd like to thank customers for the patience, cooperation and kindness they showed to our teams while this notice was in place.
"Our drinking water experts have worked hard to resolve the issue, and we are delighted that customers can now return to using their water supply as normal.
“I also want to express our thanks to elected representative and the media for their assistance in sharing public health information while this notice was in place.”
The Uisce Éireann Customer Contact Centre, available 24/7 on freephone 1800 278 278, can answer queries regarding the lifting of this notice.
Customers can stay informed about their local water service by checking the supply and service section of our website, checking our live feed at X @IWCare, or signing up to receive real-time text updates. Our customer care team is also available 24/7 at 1800 278 278.
Previous Updates
Customers in Tully-Tullycross, must boil their water before using it for drinking, food preparation and brushing teeth until further notice. This is an essential measure introduced to protect public health due to operational issues at the water treatment plant.
The Boil Water Notice applies to approximately 400 consumers. A map of the affected area is available on the Supply and Service section of water.ie.
The Boil Water Notice will remain in place while Uisce Éireann works with the HSE to ensure the water is safe to drink.
We understand how frustrating and worrying it will be for people to face a Boil Water Notice. Our teams are working to restore normal water quality and have the notice lifted as quickly and safely as possible.
Ciaran Conneely, Uisce Éireann, said: “We know how important a safe and reliable water supply is to everyday life, and we understand how difficult this latest disruption will be for households, businesses and the wider community.
“Our teams are working to resolve the issue and lift the notice as quickly and safely as possible. We sincerely thank everyone in the community for their patience and cooperation.”
Uisce Éireann's drinking water standards are among the strictest in Europe and include significant safety margins. Where a potential risk to water quality is identified through Uisce Éireann's testing and monitoring programme, the HSE is consulted and precautionary notices may be issued to protect public health.
What people need to know
Water is safe to consume once it has been boiled and allowed to cool.
Water must be boiled before:
- Drinking
- Preparing drinks made with water
- Preparing salads or other foods that will not be cooked before eating
- Brushing teeth
- Making ice
What people should do:
- Bring water to a vigorous rolling boil and allow it to cool before use.
- Use boiled and cooled water when washing food that will not be cooked, such as salads.
- Water can continue to be used for washing, bathing and flushing toilets, but should not be used for brushing teeth or gargling.
- Domestic water filters will not make the water safe to drink.
- Take extra care when bathing children to ensure they do not swallow the water.
- Take care when handling boiled water to avoid burns and scalds.
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